![]() ![]() ![]() This can be resolved by creating a 'localdb' setting that will force all user profiles to reference the same local data, a reboot of the server is then required so that Solarwinds can read the new registry variables. It's only administrators and programs that are allowed UAC authorization that get to access the 'real' HKEY_LOCAL_MACHINE - and Solarwinds absolutely requires everything to function out of the real registry location. So, what you think of as "HKEY_LOCAL_MACHINE" in the registry is really a user profile virtualized instance of what's contained in HKEY_LOCAL_MACHINE that's actually nested in the HKEY_USERS section of the registry. Windows Server 2008, 20, as well as Windows 7, 8 and 10, virtualize each Windows user profile. However when the next on-call person needed to be moved over, they logged on to the server to make the change but the NPP application was not open on the screen so he double clicked the desktop icon which creates a second instance of the processes but also at this point the user profile (not administrator) is a virtualised instance which does not work for the reasons outlined below, I've had great support from NotePager Pro and the guy who dealt with the issue gave me this explanation:. At this point SMS messages started to come through which was great! I actually got this working by un-installing and re-installing NPP, I then opened the application by right clicking on the desktop icon and selected 'run as administrator'. I now know the answer to this so thought I'd provide an update just in case anyone else comes across this issue. If anyone has had any experience in this area I would love your input. I've recently built a whole new system ready to go live in two weeks but this could potentially hold things up :-/ I kind of feel that maybe I'm missing something simple but I've checked everything over so many times, I've also compared setup/settings to our current Live system which is using NotePager Pro version3 and working beautifully. I do see the list of recipients and when I trigger a proper alert Solarwinds says the Action was executed successfully However, when I try to send a message via Solarwinds using 'Dial Paging or SMS' or 'Execute program' no message is sent/received.įrom what I've read, if when you select 'Dial Paging or SMS' 'Page Recipients' you get a list of the recipients then Solarwinds knows about the NotePager Pro software and should work. So, the application is talking to the modem and getting the message out. The software is installed directly on our Solarwinds server and I can send/receive an SMS message directly from NotePager Pro. Can anyone please help, I've been back and forth with NotePager Pro (v5) support but getting no where.
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